Conduct formal and informal training for subordinates.

Complete timely evaluations for subordinates.

Interview, select, hire and retain superior employees.

Work additional hours on short notice as requested by Race & Sports Book management should staffing situations arise.

Notify Race & Sports Book Managers / Directors of any suspicious activity.

Promote the use of Player’s Club cards and act as an ambassador of Bally’s Dover Casino Resort.

Assist with all guests’ requests for service in a professional and timely manner.

Operate Race & Sports Book wagering machines as needed should staffing situations arise.

Coordinate incoming sports events and channel assignments.

Coordinate incoming racing signals, decoder operations, and channel assignments.

Coordinate with lottery office regarding sports ticket selling issues.

Coordinate with tote hub regarding race wagering issues.Prepare programs, tip sheets, odds sheets, sports information sheets, etc.Compile and maintain multiple transaction logs (MTL) and associated paperwork corresponding to departmental Title 31 compliance.Assist Race and Sports Book Ticket Sellers during assigned shifts – verify incoming cash, payouts, ticket sales.Opening procedures – wagering machines, programs, tip sheets, odds sheets, sports information sheets, channel assignments for racing and sports, dissemination of digital sports information, etc., picking up opening balance for officeĬlosing procedures – close all machines, complete end-of-day reports, balance cash, return balance, transfer patron tracking information Perform all aspects of the Race & Sports Book office procedures including but not limited to the following:.Assist with Race & Sports Book Ticket Seller training.Order wagering information for racing and sports – programs, sports sheets, etc.Schedule video programming for the Race & Sports Book to include horse racing simulcasts and all sports wagering contests made available by the Delaware Lottery.

Conduct regular personnel evaluations of operations specialists and ticket sellers.Coordinate and schedule an appropriate staff of operations specialists and ticket sellers based on business volume.Race & Sports Book Operations Supervisors at Bally’s Dover Casino Resort will exude professionalism and display friendly and superior customer service while supervising all operational aspects of the Race & Sports Book.

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